Security at DailyBot

Protecting your data and your security is our top priority. Trust DailyBot to keep your data security with enterprise-grade features, compliance audit in our data centers and privacy protections.

Data protection and privacy

DailyBot encrypts data in transit and at rest. Our services are securely hosted in AWS (US). The bot only access the minimum required data and never reads conversations that are not with the bot itself.

Secure identification

Get secure user identification and authentication by using the native chat platform SSO with Slack, Microsoft Teams or Google. Optionally manage email sign-in with 2FA.

Service reliability

DailyBot's infrastructure is solid and and built to protect service availability. Our systems are automatically monitored and our on-call team gets alerts when any service needs attention.

Startups and Fortune 500 companies trust DailyBot to manage teams, improve collaboration and boost productivity

About our security

DailyBot is a platform and chatbot built for team collaboration and productivity. The chatbot integrates into current messaging platforms like Slack, Google Chat, Microsoft Teams and there is a web application that is supported by modern web browsers.

People

We’re committed to having experienced engineers behind our technology and product. We make sure that the team that builds, maintains, operates and oversees the system has the right qualification and follows our standards.

We are very strict about hiring the right people. In addition, every employee and contractor is subject to our background checks.

Once we integrate new team members, they must learn DailyBot’s security policies and go through training sessions about security awareness, covering from how to write safe code to manage data, security and customer privacy.

Physical and Network Security

DailyBot’s servers, databases and artifacts are securely hosted on Amazon AWS in the U.S. All of our users’ data is being processed in the U.S.

AWS certifies their physical security with comprehensive compliance and controls, including allowing physical access to personnel with a validated business need, logged and monitored access, electronic surveillance and professional security personnel at all data center entry points. AWS is accredited against multiple security industry certifications including ISO27001.  More details are available from the AWS website.

Each and every connection made to DailyBot is end-to-end encrypted over HTTPS, using TLS 1.2.

DailyBot forces HTTPS for all services, including our public website. Our customers data is stored in containers encrypted with AES256 (a 256-bit Advanced Encryption Standard) in multiple physical locations within the United States.

Operational Security

These are some of our key practices in security.

Access Control

Our team members, employees and contractors have access to our system with our role-based permission system. Each user has unique credentials (username and password). We deny by default and we add privileges only to those that require access.

Our staff uses multi-factor authentication to access our systems.

Change Management

We put a strong focus on our change management practices. Source code is reviewed by peers and managers, automated alerts are sent when code is pushed to any branch in our repositories. Our infrastructure as code lets us track any change to our production systems with total accountability and production releases require pull requests and sign-off by technical managers.

We use Continuous Integration tools to run automated tests and deploy to our pre-production environments. In addition to our automated tests, our team runs manual additional tests to make sure that everything is working properly. Once our code is approved, a senior member of our team releases it to production through automated systems that support rolling deploys and rollbacks.

We monitor every release and keep a log of our releases, scope and risks.

Monitoring

DailyBot’s systems are built on top of Amazon Web Services (AWS).

We take advantage of AWS security services for network and applications, those services provide us with vulnerability scanning, monitoring, alerting, configuration and intrusion detection. We log application usage and exceptions, in addition we track application runtime errors and alerts.

We use Firewalls and we have enabled mechanisms to protect our platform for activity like DDoS attacks, malicious bots and other nefarious intrusions.

Vulnerability Management

DailyBot's uses AWS and other tools to scan for network vulnerabilities. We check daily against published security notices and patches required. We use release planning and change management.

Incident Management

Any security issue of high priority for us. In compliance with GDPR and regulations, we will inform all customers affected by an incident as soon as possible, in a period no longer than 72 hours.

Backups and redundancy

Our automatic backups are part of our practices and built-in into our different services. Our data is backed up and stored encrypted. Our runtime servers have redundancy so that if a server fails, another can take over the work automatically and instantaneously. We a have disaster recovery program.

About our Vendors

We work with third-party providers that comply with our security standards and they are evaluated regularly. Whenever we consider working with a vendor, we make sure that their security is the same or better than our own.

Security inside the application

Access Control

Any DailyBot organization and user is the owner of its project and data. They have the control to invite, allow, disallow access to their organizations at any time. All users are encouraged to use oAuth, and it's also possible to use email/password, Enterprise plans can optionally enable the 2FA for extra security. No customer or user keys or passwords are stored in the clear.

Secure software development

Our software development process requires developers to have sandboxed test environments that use their own test data. It's never possible to use production keys or data for local tests. At DailyBot we take code reviews very seriously in order to check changes and guarantee our application security. Every feature and release requires pull requests that are reviewed and approved by senior staff.

We can share more information about our practices and policies under NDA.

Enterprise Plan

Contact us and we'll help you understand the use cases and possibilities that DailyBot brings to your company.

Industry standards for security with our world-class partners

ISO27001, SOC1, SOC2, PCI-DSS

Our services are hosted in AWS US-based facilities. AWS is accredited against multiple security industry certifications including ISO27001, SOC1, SOC2 and PCI-DSS. Additionally our payment partners (Stripe, Paddle) are PCI-DSS compliant.

Your data belongs to you

DailyBot is committed to keep your data secure and private. The chatbot never stores conversations and it only processes the chat events that include the bot (private messages with the bot, or messages tagging the @dailybot). Customers and team personal data is treated in accordance with EU's General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We sign Data Protection Agreements (DPA) with our Enterprise customers.

GDPR compliance and commitment

DailyBot is GDPR compliant in our practices to handle customer data. The company's commitment with the EU regulation is set to ensure we handle data caring deeply about privacy and data security.

Our Privacy Policy explains how we use data and our Cookie Policy explains how and when we use cookies. Each user should consent and accept our Service terms and Privacy Policy before using the product.

We have a Data Protection Agreement (DPA) available for our customers.

Experienced engineers behind

We're committed to having experienced engineers building our technology and product. We make sure that every team member has the right qualification and follows our standards, every employee and contractor is subject to our background checks.

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